Features

Everything you need to chat at scale.

PrimeChat is the all-in-one platform for AI-powered customer conversations — agents, channels, flows, and integrations in one place.

More to love

Built for teams that move fast.

Smart handoff

AI handles the easy stuff. Live agents take over the complex stuff with full conversation context.

Team inbox

Assign, tag, and resolve conversations as a team. Built-in roles, permissions, and SLAs.

Audience & segments

Filter contacts by behavior, source, or custom attributes. Trigger flows on signals that matter.

Surveys & lead capture

20+ proven templates for lead-gen, NPS, support triage, and more.

Web widget

Drop a customizable chat bubble on any site. Lazy-loaded, accessible, and mobile-first.

Analytics that matter

Pipeline created, auto-resolution rate, conversion by channel — measure what moves revenue.

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